Relation to our Customers

In our projects, we connect your business knowledge with our methodical expertise and experience in the field of brands and brand communication, while you do not need to hire salaried employees.

We bring experience over a broad number of organizations as well as a fresh look at yours and questions to the table. Within our agreed frame, we maintain silence regarding our relationship and solutions.

As we are not integrated into your organization, we understand firm standpoints or even points of friction solely as a part of the decision making process, showing that the right, the concerned parties are involved. A commonly elaborated solution is essentially already implemented. A professional distance helps to keep the “external perspective” and a close reference to the assignment.

During our cooperation, we oftentimes assess comprehensive information: We read data you may hand over to us, we gather from specialist departments dependant to the demand – or conduct secondary research. Where reasonable, we may interview employees and customers or conduct further primary research. We prepare appointments, moderate, summarize. For the next milestone or internal meeting, condensed results or next questions and steps are at hand.

Stefanie Mager knows which communication discipline can solve a task and, if required, project-individually sets up – where necessary including a tendering procedure – cost-effective, result-orientated brand expert-teams. I translate your challenge into their discipline-specific language and guide them through the process. Before results are delivered to you, I audit their quality and keep a close eye on commercial aspects and your timing.